Privacy policy

Returns Policy - The Personalised Pyjamas Shop

  1. General Policy

At The Personalised Pyjamas Shop, we pride ourselves on offering high-quality products and exceptional service. We understand that sometimes a return may be necessary, and our returns policy is designed to be fair and compliant with the Consumer Rights Act 2015 and relevant UK consumer legislation.

  1. Right to Cancel

You have the right to cancel your order for any reason within 24 hours from the day you or a third party, other than the carrier and indicated by you, take physical possession of the goods. To exercise your right to cancel, please inform us of your decision with a clear statement (e.g., via post, fax, or email).

  1. Personalised Items

Personalised items are custom-made to your specifications, and thus, they are exempt from the right to cancel after the initial 24-hour period. We cannot accept returns or refunds for personalised items unless they are faulty. If you receive a faulty personalised item, contact us within 7 days of receipt to arrange for a replacement or refund.

  1. Non-Personalised Items

For non-personalised items, returns are accepted within 14 days of receipt, provided the item is in its original, unused condition and packaging. Please be aware that the cost of returning a non-personalised item, unless it is faulty, is your responsibility.

  1. Refunds

We will process your return upon receipt and inspection of the item. Approved returns will be refunded to your original payment method, typically within 14 days of us receiving the returned goods.

  1. Faulty or Misdescribed Items

If you receive an item that is faulty or not as described, you are entitled to a repair, replacement, or refund. Please contact us promptly to resolve the issue.

  1. Contact Information

For any questions about our returns policy or to arrange a return, please reach out to us at:

Email: sales@personalisedpyjamasshop.com

We're committed to ensuring your satisfaction and thank you for shopping at The Personalised Pyjamas Shop.